Privacy Policy

Effective Date: July 10, 2026

Welcome to DR. GREWAL (accessible via https://drgrewalcare.com/, hereinafter referred to as the "Site", "Platform", "We", "Our", or "Us"). We are committed to protecting your personal identification details and maintaining absolute digital transparency. This Privacy Policy outlines our strict protocols regarding how we collect, process, maintain, protect, and legally disclose your information when you purchase our premium clinical Ayurvedic hair care solutions or engage with our online wellness services.

This statutory policy is drafted and published in strict compliance with Section 43A of the Information Technology Act, 2000; Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (SPDI Rules); and Regulation 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021.

1. Information We Collect for Order Fulfillment

To systematically process your retail orders, handle custom dispatches, and ensure seamless delivery tracking, we collect specific categories of user data directly from you when you interact with our platform:

• Personal Delivery Details: Your verified full name, billing address, shipping location, postal/zip code, email address, and mobile phone number. This logistical data is mandatory to securely route and deliver your retail packages from our primary clinical branch in Bhiwani, Haryana.
• Transactional Data: Items added to your cart, shopping preferences, search records, and internal platform purchase history.
• Payment Gateway Disclosures: To secure your financial integrity, we do not store, view, or retain your credit card, debit card, or net-banking credentials on our servers. All financial interactions are safely managed by industry-certified, encrypted third-party payment gateways (e.g., Razorpay).

2. How We Utilize Your Information

We utilize the collected user data strictly for operational execution and core business purposes, including:

• Processing, securely packing, and dispatching your clinical hair care products (including our Advanced Hair Growth Serum, Anti-Dandruff Shampoo, Black Hair Oil, and specialized kits) to your specified destination worldwide.
• Sharing essential logistical metrics with verified third-party courier services and postal networks solely for execution and live tracking updates.
• Sending automated transactional alerts, order receipts, and shipping coordinates via SMS, WhatsApp, or secure Email.
• Investigating, mitigating, or preventing suspected fraudulent transactions, malicious access, or illegal activities on the platform.

3. Cookies and Third-Party Advertising Disclosures (Google AdSense Compliance)

Our platform uses cookies and tracking technologies to enhance user experience and serve relevant advertisements. By using this website, you explicitly consent to the following third-party integrations:

• Google AdSense & Third-Party Vendors: Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website or other websites on the internet.
• Personalized Advertising: Google's use of advertising cookies enables it and its partners to serve ads to our users based on their visits to our platform and/or other sites on the World Wide Web.
• Opt-Out Mechanism: Users may choose to opt out of personalized advertising by visiting the official Google Ads Settings page. Alternatively, you can opt out of a third-party vendor's use of cookies for personalized advertising by visiting www.aboutads.info.

4. Important Disclaimer: No Warranty & No Refund Linkage

Please note that providing your information, inputting billing metrics, and placing a retail order on this platform legally binds you to our core transactional terms. All products manufactured and distributed under the brand name DR. GREWAL are provided on an "As-Is" basis without any express or implied guarantees or clinical warranties regarding individual timelines for medical results. Furthermore, payment collection and order processing are strictly governed by our No-Refund Policy. By completing a transaction, you acknowledge that all sales are final, and no cancellation or monetary refunds will be issued once a parcel is prepared, batched, or dispatched from our Bhiwani facility.

5. Data Security & Storage Boundaries

We maintain stringent electronic, structural, and procedural safeguards to keep your personal delivery details insulated. We employ standard Secure Sockets Layer (SSL) encryption protocol during transmission to minimize risks of data intercept. However, please remember that no structural mechanism over the internet or global web network is 100% impenetrable. We do not assume any liability for direct security breaches or malicious third-party actions completely beyond our logical perimeter control.

6. Data Sharing Limitations

We maintain a strict policy against selling, renting, or trading your personal identification details to external marketing agencies. Your data is only extended to authorized logistics providers, payment processors, and technical contractors who support our operational pipeline and are legally bound by strict confidentiality terms to use that data solely for fulfilling your specific shipment request.

7. Permissible Access Age

Our platform and product inventory are targeted for use by individuals who can execute legally binding contracts under the Indian Contract Act, 1872. If you are under 18 years of age, you are requested to navigate or buy items on this platform only under direct parent or legal guardian supervision.

8. Grievance Officer Details

In full alignment with the IT Act, 2000 and SPDI Rules, 2011, any operational concerns, privacy questions, or data usage complaints can be formally directed to our designated Grievance Officer:

Name: Monu Grewal (Registered Pharmacist)
Professional Credential: Certified by Haryana State Pharmacy Council
Address: Near Bus Stand VPO Bamla, Tehsil & Distt – Bhiwani, Haryana, Pin Code – 127021, India.
Email: drgrewalnutrition@gmail.com

We shall endeavor to thoroughly review, audit, and resolve any submitted data grievances within 30 business days from the clear date of receipt.