Terms and Conditions

Effective Date: July 10, 2026

Welcome to DR. GREWAL (accessible via https://drgrewalcare.com/, hereinafter referred to as the "Site", "Platform", "we", "us", or "our"). These Terms and Conditions constitute a legally binding agreement governing your use of our website, your purchase of our proprietary clinical hair care solutions and wellness formulations (including Advanced Hair Growth Serums, Anti-Dandruff Shampoos, Anti-Grey Hair Oils, Premium Swarna Bhasma Shilajit, and complete hair regrowth kits), and any clinical consultations or wellness information services provided by us.

By accessing, browsing, creating an account, or executing a retail transaction on this Platform, you explicitly acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms and Conditions, along with our comprehensive Privacy Policy and standalone Cancellation & Refund Policy. If you do not agree to these terms, please immediately cease using this platform.

1. Eligibility & User Account Governance

• Legal Capacity: In strict accordance with the Indian Contract Act, 1872, you must be at least 18 years of age to form a legally binding contract with us. If you are under the age of 18, you are permitted to navigate this platform or purchase wellness products only under the direct supervision and explicit consent of a parent or legal guardian.
• Account Accuracy & Identity Verification: When placing an order, you agree to provide completely accurate, current, and verifiable details (including your legal full name, complete shipping address, verified mobile phone number with country code, and active email address). Providing fraudulent or inaccurate logistical metrics may result in the immediate suspension of your shipment or direct delivery failure, for which DR. GREWAL holds absolute zero liability.

2. YMYL Product Disclaimer & Clinical Information Boundary

• Not a Substitute for Professional Medical Advice: The informational content, ingredient descriptions, scientific references, and wellness advice provided on this website regarding our clinical hair care formulations and Ayurvedic supplements are prepared for educational and transparency purposes only. They do not constitute, nor are they intended to substitute, professional medical diagnosis, clinical advice, or customized treatment plans.
• No Guarantees on Timelines or Biological Results: Because human hair structures, individual genetics, systemic body metabolisms, and environmental lifestyles vary drastically on a personal level, DR. GREWAL makes no explicit or implicit guarantees, representations, or warranties regarding the exact results, structural improvements, or specific timelines of our formulations. Individual hair recovery experiences will naturally vary from person to person.
• Allergy & Botanical Ingredient Prerequisite: We strongly mandate reviewing the full, transparent ingredient matrix of our products before topical application or internal consumption to prevent personal allergic reactions. If you have a pre-existing medical disorder, chronic scalp condition, or severe skin inflammation, consult a certified physician before integration.

3. Pricing, Encrypted Payments & Transactions

• Pricing Dynamics: All monetary prices listed on our digital platform are subject to structural changes without prior notification. The final price charged to you will be the exact retail price displayed at the specific moment of order confirmation.
• Secure Financial Gateways: All payments must be executed strictly through our integrated, authorized, and highly secure third-party payment processors (e.g., Razorpay). To protect your financial data, we never store, harvest, or see your banking credentials or credit card numbers on our internal local servers.
• International Customs, Taxes & Duties: For product parcels shipped outside the geographical boundaries of India, the buyer assumes absolute responsibility for all import customs duties, local localized taxes, clearing tariffs, or administrative fees applied by the destination country's border authorities.

4. Shipping, Logistical Handling & Operational Hub

• Primary Operational Base: All physical retail shipments, fresh product batching, secure packaging, and parcel processing are executed directly from our central clinical base in Bhiwani, Haryana, India (Pin Code: 127021).
• Global Delivery Logistics: We safely ship our clinical hair formulations worldwide. While our logistics desk makes every standard effort to ensure swift delivery timelines, we hold no liability for unexpected transit delays caused by third-party courier companies, international customs clearance protocols, extreme weather disruptions, or regional postal backlogs.

5. Final Sale, Cancellation & Refund Framework

All business transactions executed on this Platform are subject to a strict No-Refund and No-Cancellation Policy. Once a transaction is successfully authorized, the sale is structurally considered final. Due to the sensitive botanical nature of personal care goods, we do not accept returns or offer monetary refunds for open, unsealed, or ordered wellness items. Exceptions regarding severe transit damages or incorrect item dispatches are strictly governed by our standalone Cancellation & Refund Policy, which legally requires a mandatory, unedited continuous unboxing video submitted within 72 hours of parcel receipt.

6. Intellectual Property Protection

All digital and physical assets included on this website—including but not limited to textual content, graphic design layouts, official brand logos, product names, structural bottle designs, lifestyle images, digital downloads, and proprietary backend code—is the exclusive intellectual property of DR. GREWAL. Any unauthorized duplication, scraping, unauthorized commercial distribution, or reproduction of these materials without our explicit, direct written authorization is strictly prohibited and will be met with immediate legal prosecution under global copyright laws.

7. Complete Limitation of Liability

To the maximum extent permitted by applicable Indian laws, DR. GREWAL, its manufacturing units, employees, directors, or pharmaceutical advisors shall not be held liable for any direct, indirect, incidental, punitive, or consequential damages resulting from the use or inability to use our products, unauthorized access to your personal delivery parameters, or any physiological/health variations arising from the use of our alternative botanical formulations.

8. Governing Law & Absolute Legal Jurisdiction

These Terms and Conditions shall be governed, monitored, and interpreted strictly in accordance with the federal laws of the Republic of India. Any legal disputes, operational litigation, or structural conflicts arising directly out of your interaction with this ecommerce platform or the subsequent purchase of our products shall fall under the exclusive judicial jurisdiction of the competent courts located in Bhiwani, Haryana, India.

9. Continuous Policy Updates

We reserve the unilateral right to modify, amend, or update these Terms and Conditions at any time to maintain structural alignment with evolving digital laws and commerce protocols. Your continued use of the platform following the publication of any modifications signifies your implicit acceptance of the revised legal terms.

10. Grievance Officer & Institutional Contact Details

In full compliance with the Information Technology Act, 2000, any formal legal inquiries, operational disputes, or clarification requests regarding these Terms can be formally directed to our designated desk:

Grievance Officer: Monu Grewal (Registered Pharmacist)
Professional Credential: Haryana State Pharmacy Council Certified
Operational Desk Address: Near Bus Stand VPO Bamla, Tehsil & Distt – Bhiwani, Haryana, Pin Code – 127021, India.
Official Email Support: drgrewalnutrition@gmail.com