Cancellation & Refund Policy

Effective Date: July 10, 2026

At Dr. Grewal (accessible via https://drgrewalcare.com/), we take immense pride in crafting premium, high-potency hair care solutions and wellness products, including our Advanced Hair Serums, Therapeutic Anti-Dandruff Shampoos, Anti-Grey Hair Oils, and Swaran Bhasma Shilajit.

Because our inventory consists of personal care, hygiene-sensitive, and consumable wellness items, we maintain a strict policy regarding cancellations and refunds to ensure absolute safety and product integrity. Please read the following terms carefully before completing your purchase.

1. Order Cancellation Policy

Immediate Processing: Once an order is confirmed and payment is successfully processed through our secure gateway, the details are immediately sent to our dispatch wing in Bhiwani, Haryana, for packaging and global shipping.
No Cancellations Allowed: We do not accept cancellation requests once an order has been placed. Please review your cart carefully before finalizing the payment.
Refusal of Delivery: If a package is rejected or refused by the customer at the time of delivery, no refunds or store credits will be issued under any circumstances. The customer will also be liable for any return shipping fees incurred.

2. Strict No-Refund & No-Return Policy

All Sales Are Final: All products purchased through this Platform are sold on a non-returnable and non-refundable basis. Due to the personal care nature of our hair formulas and dietary supplements, we cannot accept returns or issue monetary refunds under any condition.
No Guarantees on Results: Human hair types, scalp conditions, and individual biological metabolisms vary significantly from person to person. While our formulations are rooted in time-tested Ayurvedic principles and modern hair science, Dr. Grewal offers no express or implied guarantees, warranties, or assurances regarding specific results or timelines for improvement. Lack of expected results does not qualify an order for a refund or replacement.

3. Exceptions: Damaged or Wrong Items Received

We take extreme care in securing and double-checking every parcel dispatched worldwide. However, if your product is structurally damaged during transit or if you receive an incorrect item, we will offer a Replacement Only (No Monetary Refunds) subject to the following mandatory conditions:

Mandatory Unboxing Video: You must record a clear, continuous, unedited unboxing video from the moment you start opening the courier parcel. The video must clearly show the shipping label, the outer packaging condition, and the structural damage or mismatch of the product.
3-Day Window: Any claim regarding transit damage or an incorrect product must be reported to our customer care team via email at drgrewalnutrition@gmail.com within 3 days (72 hours) of delivery.
Verification: Our logistical validation team will review the unboxing video. Once approved, a fresh replacement parcel will be dispatched to your address at no additional cost. If the video proof is missing, unedited, or submitted after 3 days, the claim will be rejected immediately.

4. International Shipping & Customs

We deliver our premium solutions worldwide. For international shipments, Dr. Grewal is not responsible for any parcel delays, confiscations, or additional import duties/taxes levied by the customs department of the destination country. Such charges or delivery disruptions do not entitle the buyer to a cancellation or refund.

5. Contact for Support

If you have questions regarding our shipping flow or need tracking updates for your parcel, please contact our support desk directly:

Email: drgrewalnutrition@gmail.com
Operational Desk Address: Near Bus Stand VPO Bamla, Tehsil & Distt – Bhiwani, Haryana, 127021.